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Help centerQuestions, answered
Shipping, returns, policies, gift cards and tracking — all in one place.
Ordering & artwork
How do I send you my artwork?
After checkout, reply to your confirmation email with your files — PNG, AI, PDF or even a clear phone photo. Every order gets a free file check and a digital proof before we print.
Is there a minimum order?
No. Print-on-demand pieces (mugs, cases, single tees) print one at a time. Screen printing runs start at 24 pieces for the best per-unit price.
Can I see a proof first?
Always. A designer prepares placement, colours and sizing, and nothing goes to press until you approve it in writing.
Shipping
How fast is delivery?
Standard orders print in 3–5 business days plus transit. Metro delivery is free over $50. Rush 5-day and same-week slots are available at checkout or by phone.
Do you ship worldwide?
Yes — we print locally and dropship to 40+ countries through partner facilities, so most international orders avoid customs surprises.
Order tracking
How do I track my order?
Every dispatch email includes a tracking link. You can also check live status any time on the order status page or ask us at hello@squeegeeandstitch.com.
Returns & reprints
What if something arrives wrong?
Send a photo within 30 days and we'll reprint or refund — no return shipping, no interrogation. Misprints are on us, always.
Can I return a custom item I just don't like?
Because each piece is made for you, we can't resell it — but if the proof didn't match the print, that's our error and the reprint policy above applies.
Policies
What can you print?
Your own art, licensed art you hold rights to, and team or event designs. We decline hate imagery, counterfeits and anything you can't show rights for.
How do you handle my files & data?
Artwork is used only for your order, never shared or resold. Contact details are used for fulfilment and the newsletter you explicitly join — nothing else.
Gift cards
Do you sell gift cards?
Yes — digital gift cards from $25, delivered by email with your message. Write to us and we'll issue one the same business day.